Decades of experience shipping our products worldwide has given us the expertise to ensure that our products arrive to their final destinations intact. We’ve developed a 4 point system to prevent any damage during the various stages of the manufacturing process and shipping:
1) A protective film covering the surface of aluminum profiles.
2) Specialized cardboard encapsulating the window surfaces and corners
3) Plastic stretch wrap covering the glass.
4) Windows and placed within a non-fumigated ply-wood crate
We can handle freight and customs clearance through our shipping partner and can provide door-to-door service if desired. We guarantee that our clients will receive their orders timely and without damage.
Our products feature a full 10 year warranty. In the event your order is damaged during shipment or fails after under normal operating conditions we will provide to you at no cost an equal replacement, assuming the defective unit was installed in accordance with our recommended installation methods.